With AT&T Prepaid wireless plans, you get affordable no-contract cell phone service powered by the AT&T network. While prepaid gives you flexibility, AT&T provides helpful customer support should any questions or issues arise.
Here are the official AT&T contact details for their prepaid department, including phone numbers, email, live chat, and more.
AT&T Prepaid Customer Service Phone Number
The main AT&T Prepaid customer service phone number is **888-222-1006**.
This toll-free number is available 24 hours a day, 7 days a week. It provides access to AT&T support agents who can assist with any prepaid account inquiries.
When you call, be prepared to enter your 10-digit AT&T wireless phone number and account PIN. Have information like your account details and question handy.
If calling internationally, you can reach AT&T Prepaid customer support at **330-571-4574**.
Wait times may be longer during peak hours. For faster service, try calling early mornings or late evenings.
AT&T Prepaid Email Support
To contact AT&T Prepaid support via email, you can send a message to:
Provide details like your AT&T phone number, account information, and issue description within the email body.
You can typically expect an email response within 1 business day, though resolution may take longer depending on the inquiry complexity.
AT&T Prepaid Live Chat
For real-time online help, AT&T offers 24/7 prepaid live chat support.
To start a live chat:
- Login to your AT&T account portal at [paygonline.com](http://paygonline.com)
- Look for the “Chat Now” box on the right side.
- Click the chat box and type your question when prompted.
With live chat, you can multitask while waiting to speak with the next available representative.
AT&T Prepaid Mailing Address
To mail any correspondence to AT&T Prepaid by post, you can send letters to:
PO Box 981039
El Paso, TX 79998-1039
Include your AT&T wireless account number on any mailed documents to ensure proper processing. Standard postal mail response time is 7-10 business days.
AT&T Prepaid Social Media
You can also contact AT&T Prepaid support or customer service via social media. Reach out by:
- Tweeting @ATT on Twitter
- Sending an AT&T Facebook message
- Messaging @ATT on Facebook Messenger
A support agent will respond to your social media inquiry within 1-2 hours. Provide key account details like your wireless number.
Use these official AT&T Prepaid contact methods for quick and convenient customer support. Experienced agents are available to help via phone, email, chat, social media, and more.