How do I Call AT&T prepaid?

As an AT&T Prepaid customer, you can take advantage of helpful customer service and support over the phone. Whether checking on order status, asking account questions or troubleshooting issues, the AT&T Prepaid call center aims to provide caring assistance quickly. Here are the main ways to get in contact with an agent by phone.

AT&T Prepaid Logo

AT&T Prepaid Support Number

The most direct contact method is calling 1-800-901-9878. This connects you right to the AT&T Prepaid customer support team based in the United States to assist Prepaid wireless users.

Support agents are available 24 hours a day, 7 days a week. And specific departments like technical support have extended availability to serve you.

Calling from Your AT&T Prepaid Phone

If you are an AT&T Prepaid customer calling from the phone on your AT&T Prepaid line, simply dial 611 on your phone and press send. This will directly connect you with a specialist for your account and wireless service.

No need to look up a number. Just open your phone app and dial 611 whenever you require assistance.

Contact Options After Calling

After dialing the AT&T Prepaid support number, here are typical options you may hear on the phone menu:

  • Activate your Prepaid order or a new device
  • Check order status
  • Make a Payment
  • Discuss account issues
  • Troubleshoot wireless service problems
  • Ask other questions

Based on the prompts, you can select the appropriate menu choice to most efficiently get your question addressed.

AT&T Prepaid Mobile App

AT&T Prepaid FAQs

How long is the wait time to talk to a rep?

Wait times vary based on call volumes but the goal is to answer over 80% of calls in under one minute. Peak times may have longer queues.

What hours are Prepaid call centers open?

AT&T Prepaid care specialists are available 24 hours a day, 7 days a week for most needs. Some specialized technical teams have more limited hours.

Can support help with my phone too?

The technical care team can help troubleshoot issues with wireless service, devices, activations and other technical issues to restore functionality.

Will calling use my plan minutes?

Contacting AT&T Prepaid customer service, including calls to 611 from your device, will not use any minutes from your monthly wireless plan allocation.

Do chat/email options exist besides the phone?

In addition to phone support, online chat and email contact options are also available through your account dashboard and the mobile app for specialized needs.


With multiple toll-free numbers to call, dialing 611 from your AT&T Prepaid phone and helpful phone menu options, getting the responsive support you need is quick and easy. AT&T Prepaid’s customer service agents aim to answer swiftly and resolve any issues so you can use your wireless service to the fullest.

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