If you’ve forgotten your username or password for the AT&T Prepaid online account portal, you can easily reset them and regain access to your account. Resetting your credentials is a simple process that can be done either online or via the AT&T Prepaid mobile app.
Follow these steps to reset your AT&T Prepaid login information and get back into your account.
Reset Your AT&T Prepaid Password Online
If you can’t remember your password for accessing your AT&T Prepaid account, follow these instructions to reset it online:
- Go to the AT&T Prepaid login page at paygonline.com.
- Below the login fields, click on “Forgot username or password?”
- Enter your 10-digit AT&T wireless phone number and click “Continue”.
- Choose how you want to reset your password: via text message or email.
- Follow the prompt to enter the security code sent to you and create a new password.
- Use your phone number and new password to login to your AT&T Prepaid account portal.
Resetting your password online takes just a few minutes. As long as you have access to your AT&T Prepaid phone number, you can use it to reset your password through on-screen instructions.
Reset Your Password via the AT&T Prepaid App
Alternatively, you can reset your AT&T Prepaid account password using the AT&T Prepaid mobile app for iOS or Android devices.
- Open the AT&T Prepaid app on your smartphone.
- Tap on “Profile” in the bottom menu bar.
- Tap “Manage login credentials”.
- Tap “Forgot password?” and enter your AT&T phone number when prompted.
- Follow the on-screen instructions to create a new password via email or text code verification.
- Login to the app with your new password.
The mobile app provides the same password reset functionality as the website in an easy on-the-go experience. Download the app to reset your password even if you don’t have access to a computer.
Reset Your AT&T Prepaid Username
If you’ve forgotten your username for accessing your AT&T Prepaid account, the process to reset it depends on your original username:
- If username was your phone number: Your username is typically your 10-digit AT&T wireless number by default. If you don’t know your number, contact customer support to retrieve it.
- If username was an email: Use the “Forgot username” option on the login page and enter your phone number. Your email username will be texted or emailed to you.
- If username was customized: Contact AT&T Prepaid customer support to verify your account identity and retrieve your username.
As long as you have access to the phone number on your AT&T Prepaid account, you can recover your forgotten username through automated resets or by contacting customer service.
Call AT&T Prepaid Customer Support
If you can’t reset your credentials through the website or mobile app, call AT&T Prepaid customer support at 888-222-1006.
When you call, the automated system will first prompt you to enter your phone number and account PIN. If you don’t have your PIN, speak to a live agent who can verify your identity and access your account details to reset your login information.
Be prepared to provide information like your:
- Full name
- AT&T wireless number
- The address associated with your account
- Last payment date and amount
This allows the agent to verify your account ownership and reset your username and password. Customer support is available 24/7.
Resetting your forgotten AT&T Prepaid username and password is quick and easy online, through the mobile app, or by contacting customer support. Regain access to your account in minutes and continue managing your AT&T Prepaid wireless service.